Welcome to
New Hope Automotive
Trusted Automotive Services for the Community
At New Hope Automotive, we are dedicated to serving low-income families, veterans, single parents, and the elderly with reliable and affordable automotive services. Our mission is to alleviate the financial burden of vehicle maintenance for those in need, through our commitment to integrity, safety, compassion, excellence, and faith. We strive to foster a sense of trust and reliability with our quality workmanship and personalized service.
We are a new IRS recognized 501(c)(3) charity. We want to help people that cannot afford to take their vehicle to a traditional retail auto shop by fixing their vehicle at an extremely low cost. We need your help to spread the word so that we can help as many people as possible, and get sponsors on-board to help people break the poverty cycle.
New Hope Automotive Auto Repair: Your Trusted Partner
We offer reliable and affordable repair services to keep you on the road.
Certified technicians.
We are dedicated to providing top-quality service and customer satisfaction.
Donate To Our Cause
If you feel as strongly about transportation insecurity as we do, please consider making a donation today. We are an IRS recognized 501(c)(3) charity and your donation is tax deductible.
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Donate On GoFundMe
How Our Assistance Process Works
New Hope Automotive does not accept applications directly. Potential clients must begin the process through one of our community referral partners.
1. Eligibility Verification
Potential clients must first work with Community Catalyst / Bethel Suites or The Salvation Army. Our referral partners will review the individual’s circumstances and determine whether they meet the eligibility requirements for assistance.
2. Referral to New Hope Automotive
Once eligibility has been verified, the referral partner will forward the client’s contact information and referral details to New Hope Automotive. We will then contact the client directly to discuss the next steps.
3. Vehicle Inspection
New Hope Automotive will contact the referred client to schedule an inspection appointment. The client must be able to leave the vehicle with us for the inspection. Inspection time will vary depending on the vehicle’s condition, the concerns being evaluated, and our current workload.
4. Written Repair Estimate
After the inspection, the client will receive a written estimate identifying the recommended repairs and all associated costs. The estimate will include applicable labor, parts, materials, and other anticipated charges. No repairs will begin until the client has reviewed and authorized the work and any available funding arrangements have been confirmed.
If additional problems are discovered after repairs begin, New Hope Automotive will notify the client and provide an updated estimate before performing work beyond the originally authorized repairs.
5. Repair or Replacement Assistance
New Hope Automotive will evaluate whether repairing the vehicle represents a fiscally responsible use of the client’s funds and any available donor funds. This determination may consider the vehicle’s condition, value, safety, repair costs, expected reliability, and the likelihood that additional major repairs will be needed.
If New Hope Automotive determines that repairing the vehicle would not be a fiscally responsible use of those funds, we will attempt to connect the client with state agencies or other community resources that may be able to assist with purchasing a different vehicle. New Hope Automotive cannot guarantee that replacement-vehicle funding or purchase assistance will be available.
6. Repair Approval and Scheduling
Approved clients receive deeply discounted labor and parts charged at cost. Additional donor-funded assistance may be available on a case-by-case basis. Repair approval is based on safety priorities, available funding, parts availability, facility space, and volunteer capacity.
7. Leaving the Vehicle for Repairs
If repairs are approved, the client must be able to leave the vehicle with New Hope Automotive for the time required to complete the work. Clients should plan for alternate transportation because same-day service and exact completion dates cannot be guaranteed.
Vehicle Pickup and Delivery
When appropriate and subject to availability, New Hope Automotive may coordinate with Brighton Towing to pick up and return a client’s vehicle. Towing assistance is not guaranteed and will be arranged on a case-by-case basis.
Please note: Eligibility verification, a referral, or a vehicle inspection does not guarantee that repairs or financial assistance will be approved.